What is a Managed Service Provider (MSP)

Ive seen many definitions for a MSP but came across this one on the MSP Alliance site today which I really liked: Managed Services is a term that can mean a lot of things to many different people. There are even examples of managed services being used without any hint of technology at all. The term managed services, as it is used in the technology industry, has a precise meaning particularly for those companies who call themselves Managed Service Providers (or MSPs). The closest and best definition for managed services came out of a meeting of top MSP leaders over 8 years ago; this is the definition they created.

“Managed Services is the proactive management of an IT (Information Technology) asset or object, by a third party typically known as a MSP, on behalf of a customer. The operative distinction that sets apart a MSP is the proactive delivery of their service, as compared to reactive IT services, which have been around for decades.

Typically, MSPs delivering managed services will have the following distinguishing characteristics:

  • Have some form of Network Operation Center service
  • Have some form of service or help desk service
  • Be able to remotely monitor and manage all or a majority of the objects for the customer
  • Proactively, compared to reactive, maintain the objects under management for the customer
  • Delivery these solutions with some form of predictable billing model, where the customer knows with great accuracy what their regular IT management expense will be

 

Article Source: http://www.mspalliance.com/2012/08/definition-of-managed-services/