Why customers love Sinefa

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7-Eleven could only get insights into their network by raising a ticket with their communications service provider and waiting for up to 24 hours for a response.

With Sinefa’s performance intelligence platform, 7-Eleven is able to drive better user experiences across their nation-wide network and respond to performance issues proactively.

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90 sites across Europe, MPLS & Internet VPN, Office 365 & Azure

"The amount of control we have is incredible. The performance issues with the Telnet application are gone. By using Sinefa we have been able to solve the problems we were having with backups and Office 365. Sinefa has solved multiple problems in the WAN, but also gave insight on where the problems were coming from which we previously didn’t have. We have experienced a decrease of 20% in critical incidents tickets to our NOC." 

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Very connected audiences at live events like Coachella or Lollapalooza, challenge the temporary data networks that support them. TOURtech is now using Sinefa to transform network performance at 80-100 events every year, gaining much needed visibility and control of network traffic.

"We often only have one or two days to set up a network, so we needed a solution that would allow us to be up and running almost instantly and to manage and modify it on the fly," commented Cook. "Sinefa offered us a vendor agnostic solution that would allow us to focus on using the best product for the task, with its solution sitting in between to manage the traffic. We couldn't find anything else like it on the market." 

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Huon Aquaculture has developed an artificial intelligence (AI) solution to feed salmon in remote offshore farms via wireless network. With 100% network uptime required to ensure the solution’s success, Huon installed Sinefa’s network visibility and traffic shaping solution to ensure that the bandwidth requirements of critical production control software can be monitored, controlled and balanced against other core business applications.

“Having realtime insight into network traffic – and the ability to prioritise core business applications to optimise network performance – will allow us to really leverage our IT infrastructure to drive business growth. We can continue to create industry leading technology solutions knowing that we can balance the need for innovation with the requirement to provide a stable and reliable network for corporate users of SAP, MS Office, and related production control software.”

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“Sinefa worked straight away – it was instant gratification. The problems at our head office were resolved within days and it was clear Sinefa was the solution we needed. It was so well received that our CEO and CFO signed on the dotted line the week after the trial finished.”

Once Sinefa was deployed, Ausreo achieved 99.9% for network performance and reduced calls to internal help desk to almost zero.

Ausreo immediately deployed Sinefa across its entire network, which has
given the company unprecedented control over the applications and general performance. “Sinefa enables us to quickly drill down, and fix user experience and performance issues which used to be impossible to detect. It just works so well.”

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In the 6 months since implementing Sinefa visibility and shaping, user confidence has returned, calls to the helpdesk are negligible and the use of Skype for Business has increased by around 350% (from approximately 300 calls per week to well over 1,000).

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"The introduction of Sinefa has had a significant impact on our support department. We used to receive around 10-20 jobs a day logged because of network problems. We estimate a 5-10x reduction in support effort. There is nothing to compare with it.”

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"We were receiving around a dozen calls a week from users who were having application performance problems, particularly with our Microsoft Dynamics application. When we installed Sinefa it became immediately obvious that Facebook, Sound Cloud and iTunes were soaking up a lot of bandwidth. We were able to very easily implement traffic shaping and that has overcome the problem. We hardly get any service calls regarding the network and user experience."

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