Santa Clara, CA — June 4, 2020.

Sinefa Endpoint Agent delivers powerful and scalable Digital Experience Monitoring for remote workers with industry-leading ease of use

Sinefa, the Digital Experience Monitoring (DEM) company, announced general availability of its Endpoint Agent. The lightweight end user experience monitoring (EUEM) solution gives IT organizations powerful yet easy to use diagnostic intelligence into issues that impact application performance, so they can ensure employee productivity and engagement.

"Since the COVID-19 pandemic sent a significant percentage of the world’s workforce home, we’ve heard from our customers that they need a faster way to solve remote user experience issues," said Chris Siakos, co-founder and CTO of Sinefa. "Today, we're thrilled to announce the general availability of Endpoint Agent, which places powerful Digital Experience Monitoring capabilities for remote workers into the hands of IT teams for any sized organization."

Sinefa Endpoint Agents are lightweight software agents that deploy to end user devices such as laptops and desktops, and measure key performance domains that impact end user experience of business-critical applications. Geolocation maps, tabular views, flexible endpoint tagging and versatile viewing filters make it easy to see the big picture and zoom in on particular groups of endpoints. An interactive service delivery chain visualization with color coding and experience scoring makes it easy to understand which domain (endpoint device, wifi, local network or Internet/cloud), is impacting user experience. Drill-downs from the service delivery chain visualization reveal diagnostic details, including endpoint, wifi and local network health metrics, as well as network path monitoring data and hop-by-hop visualizations.

“The ease and degree of visibility we’ve gained from Sinefa’s Endpoint Agent is a game changer. We were able to deploy to thousands of user devices within hours, and immediately gained valuable insights into issues impacting our globally distributed remote user base,” said Jonathan Aldred, Group IT Infrastructure & Security Manager at global ice cream manufacturer, Froneri International, Ltd. “Within the first day we were able to pinpoint a large set of users across multiple countries who were having ongoing home wifi performance issues. We can also quickly see which broadband providers are consistently delivering higher or lower user experience scores.” 

“Remote workers are the ultimate test for network monitoring, which has traditionally been built for on-premises use cases,” said Shamus McGillicuddy, Vice President of Research at Enterprise Management Associates. “Meeting this challenge means focusing not just on what data you’re collecting, but whether you can bring that data together to solve problems efficiently and meet user needs. There is a clear need for IT and network visibility that spans end user devices, local wifi and network connectivity, through the Internet and SD-WANs, to the cloud or internally hosted applications.”

Endpoint Agent bundles are offered as annual subscriptions starting at 100 endpoints, and scale cost-efficiently to hundreds of thousands. Learn more:

End user experience monitoring (EUEM) product page

Endpoint Agent product brief

Sinefa Blog

Enterprise Management Associates Impact Brief

Digital Experience Monitoring for Remote Workers ebook


About Sinefa

Sinefa, the Digital Experience Monitoring (DEM) company, delivers visibility into the entire service delivery chain from endpoint devices across internal and external networks, through applications and APIs, enabling organizations to plan smarter, deploy easier, resolve issues faster, and run their business smoother. Sinefa DEM combines insights from real user traffic, synthetic measurements, endpoint devices, and application and API feeds, and adds collective insights from a global base of hundreds of thousands of real users.  Sinefa is trusted by over 650 enterprise, government and education organizations worldwide. For more information, visit or follow us on Twitter at @sinefa_inc and LinkedIn at


Media and Analyst Contact:
Robert Carlton