Sinefa's integrated Digital Experience Monitoring platform gives your IT team the endpoint and network performance data they need to ensure exceptional end-user experiences for Microsoft Teams services.
Understand user experience everywhere
Get easy to understand experience scoring from on-premise branch networks and remote workers. Compare your experience scores to collective intelligence benchmarks.
See network paths and real user traffic
Monitor real user traffic and end-to-end and hop-by-hop network paths to Microsoft Teams services, Office 365, Skype for Business, and other Microsoft services. Get to root-causes faster.
Improve remote worker productivity
Solve hard to diagnose problems for remote workers and maintain business continuity, with actionable insights into endpoint operating system and device health, plus network path visualizations.
See the whole network path from anywhere
Sinefa allows you to monitor Layer 3 network paths from endpoints and branch offices to Webex Control Hub and media servers in the Webex cloud and other SaaS cloud services. See if outages are occurring in your network or an ISP or even in Cisco Webex infrastructure. Quickly isolate problem domains, and escalate effectively to providers with enough data to get them to take action.
Support remote workers effectively
Know if conferencing or call quality issues are due to end-user device, home or local wifi, Internet gateway congestion, ISPs, or end-to-end performance issues. Solve problems in real-time.
DEM meets the MS Teams visibility challenge
Many enterprises take advantage of Microsoft enterprise licensing to roll out MS Teams as the core of their unified communications. Microsoft Teams users rely on the collaboration platform for online meetings and conference calls. Teams channels also serve as a collaboration tool.
Traditional network performance monitoring doesn't provide enough visibility to monitor Webex, because it only reveals the performance of on-premises infrastructure. However, since MS Teams is a SaaS (like Dropbox, Slack, and Google Suite), end-user experiences depend on many external Internet networks. Furthermore, legacy network monitoring doesn't address the needs of remote workers (so critical in the age of COVID-19), who often have issues with their local devices, wifi, and local Internet connections. That means IT teams need fast access to multiple data sources to solve problems quickly.
Sinefa brings Digital experience monitoring (DEM) to bear on monitoring MS Teams, by integrating performance data points from endpoint monitoring of device and wifi health, real user traffic analysis, and hop-by-hop network path monitoring. Learn more about the Sinefa solution.