Webex  Monitoring

Troubleshoot user experience and network performance issues for Cisco Webex Meetings and Webex Teams, fast.

Sinefa's integrated Digital Experience Monitoring platform gives your IT team the endpoint and network performance data they need to ensure exceptional end-user experiences for Cisco Webex Meetings and Cisco Webex Teams services.

Understand user experience everywhere

Get easy to understand experience scoring from on-premise branch networks and remote workers. Compare your experience scores to collective intelligence benchmarks.

 See network paths and real user traffic

Monitor end-to-end and hop-by-hop network paths to Webex services, and other SaaS service providers. Get real-time application traffic views. Get to root-causes faster.

Improve remote worker productivity

Solve hard to diagnose problems for remote workers and maintain business continuity, with actionable insights into endpoint operating system and device health, plus network path visualizations.

See beyond your own network boundaries with network path monitoring

See the whole network path from anywhere

Sinefa allows you to monitor Layer 3 network paths from endpoints and branch offices to Webex Control Hub and media servers in the Webex cloud and other SaaS cloud services. See if outages are occurring in your network or an ISP or even in Cisco Webex infrastructure. Quickly isolate problem domains, and escalate effectively to providers with enough data to get them to take action.

Support remote workers effectively

Know if Webex voice or video performance issues are due to end-user device, home or local wifi, Internet gateway congestion, ISPs, or end-to-end performance issues. Solve problems fast.

See end user experience, network and device health

DEM meets the Webex visibility challenge

Cisco Webex meetings are a staple of enterprise unified communication and collaboration services and support many on-demand use cases, including VoIP calls, video conferencing, file sharing, and Webex rooms. Webex collaboration lifecycles are deeply integrated into many corporate processes. Whether users are doing Webex phone calls, screen sharing, and attending webinars from home, troubleshooting is complicated, due to a multitude of dependencies in the service delivery chain.

Traditional network performance monitoring doesn't provide enough visibility to monitor Webex, because it only reveals the performance of on-premises infrastructure. However, since the Webex collaboration cloud is a SaaS (like Dropbox, Slack and Microsoft O365, and Google Suite), end-user experiences depend on many external Internet networks to connect to data centers that host Webex servers. Furthermore, remote workers often have issues with their local devices, wifi, and Internet connections. That means IT teams need fast access to multiple data sources to solve problems quickly.

Sinefa brings Digital experience monitoring (DEM) to bear on monitoring Webex, by integrating performance data points from endpoint monitoring of device and wifi health, real user traffic analysis, and hop-by-hop network path monitoring. Learn more about the Sinefa solution.

What is DEM?

SaaS monitoring is about more than the infrastructure. Learn more about Digital Experience Monitoring (DEM)

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7-Eleven Case Study

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